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TERMS AND CONDITIONS
Contract
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
Any agreement made verbally is not covered by the contract unless it has been written into said contract.
The agreement is made between TB Painters and the client. the client is identified as the person who requested our quotation.
TB Painters will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client – except where the client has provided permission that allows them to do so.
The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.
Please check your quotation carefully.
Scope of quoted work
The quote written by TB Painters for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.
Electrical power, water and WC facilities
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
Insurance
TB Painters is not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us. All painters will be fully covered with Public Liability Insurance. Information available upon request.
Additional work
We are happy to do favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not written into the quote.
Changes to your quote
Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.
Completion timescales
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.
Cancellation
In the event of cancellation by the client, the client agrees to notify TB Painters in writing or by email 14 days before the project start date. In the event that TB Painters is not notified of the cancellation within this time frame, the client agrees to pay all of TB Painters administration, lost work and scheduling costs amounting to not less than 15% of the total project cost.
Materials
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. TB Painters is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows TB Painters to use these at their own risk.
Validity period of quotes
Quotes are valid for 28 days from issue.
Damages and sub-standard workmanship
It is the responsibility of the client:
To remove valuable and/or fragile items from the areas to be decorated.
To remove pictures and other wall-hangings.
To remove electrical goods.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed. In the event of breakage or damage to the property TB Painters will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow TB Painters to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.
Precautions – painting work
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount.
Payment of quoted and fixed price work The client agrees to pay the invoice for work a maximum of 3 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of TB Painters until payment of the final invoice by the client to TB Painters In the event of dispute, the client agrees to allow access to the property to a representative of TB Painters to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals, however, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by TB Painters , is fixed in the quotation. Therefore, the client is liable for payment.
Deposits
A deposit may be required (this would of been discussed on the first meeting) to cover material expenses, a payment of 50% may be expected by the end of the first week, 25% during and 25% when work has been completed.
All deposits must be made by Bank Transfer unless agreed by TB Painters
Deposits are refundable at the sole discretion of TB Painters subject to the conditions laid out with these terms.
The acceptance of a deposit or the request to begin the project by email confirmation or electronically signifies a full acceptance and commitment to be bound by the Terms and Conditions.
Completion of the project
If TB Painters deems it necessary, the client must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
Termination of the contract by TB Painters
TB Painters will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event. Neither TB Painters nor any of its affiliates or agents shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of our inability to complete the work specified or by invoking this clause.
Disclosure
TB Painters is trading under TB Painters and is not linked to any other companies that are affiliated with a similar website title. ‘TB Painters ’ is owned and managed by TB Painters.